Maggie, you have a very bad attitude
I called the passport information center to check on passports for our family. Applications were submitted on Apr 11th and I know the goverment cashed our checks on Apr. 25th, however we have not received them which is why I called. Actually, I was kinda shocked that they even have a human that you can speak to.
Maggie answered my call and said "what's your last name and birthday?" in a curt manner. So I replied. When I realized she was going to use them to look up the application I quickly stopped her and said, "err, but you probably want the information for my wife and children, because I wish to check on the status of the application". And I told her my wife's birthday. It took her abour 4 tries to get it right because she kept mixing my birthday with my wifes. Finally she got it right and said "it's in New Orleans"... So I started asking more questions like "will I get it in time?", "can I call New Orleans?", "what's the number?"... She got really rude with me and basically said she couldn't tell me because of privacy laws. I was ticked and not thinking clearly so I just hung up when I realized that my one year old wasn't going to be able to call back. She should've at least let me get more information about my kids.
I called back immediately and got a VERY HELPFUL and nice Shirely. She put urgent messages on all of the applications and told me to call back Tues. to check on the status. Thank you Shirley!

